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You can add a Live Chat option to your Facebook Fan Page and have it show up next to your About or Photos sections.Whenever someone accesses this option, a chat window from your Live Chat will open straight on Facebook. If you still don’t have one, we have a free, 30-day trial you can use to give Live Chat on your Facebook Fan Page a go.
You can make the live chat on your Facebook fan page easy to use for customers by using another Live Chat and Facebook integration called Facebook Connect.Since it’s inception, Facebook has been used by customers to quickly get in touch with businesses.In their eyes, it’s fast, convenient, they don’t have to look for contact long and they can reach almost every business from a single platform.By creating a playbook that goes over the most common situations and ways to handle them, you can ensure that all your customers receive the same, high level of service no matter which channel they pick.Customers contacting you via Facebook can be a great source of feedback.They will expect the same level of service no matter which channel they pick.
If you have different agents manning the stations on Facebook and on your website, it might be a good idea to have a company-wide policy on how to handle various customer service situations.
Consumers often turn to Facebook if they want to provide a testimonial or make a complaint.
Keeping track of the different types of feedback you get on your fan page will allow you to further improve your product or service.
The Facebook Connect integration allows your customers to log in to your chat using their Facebook profiles.
So instead of typing their email and name, they can simply log in with Facebook and proceed straight to chat.
Your customers will have all kind of support preferences. Others will look for your email address to drop you a couple of lines.